Privacy Policy

Who we are

This policy explains how Grandpride Luxury Travel Sdn. Bhd. (company no. 201801035116 (1297143-K)), trading as Grandpride, handles your personal data under Malaysia's Personal Data Protection Act 2010. It covers this website, our bookings and enquiries, and our members' accounts.

What we collect

• When you book or enquire: your name, mobile number, email address and how you would like us to reach you.
• When you rent a car: the driver's name, address, emergency contact, pick-up details, and the dates and car you chose.
• When you book a chauffeur: pick-up and drop-off addresses, trip details and the passenger's contact details.
• When you collect a car: we check your identity card or passport and driving licence.
• When you pay: what you paid and whether it succeeded. Your card details go directly to our payment provider, and we do not see or keep them.
• If you have a member account: your profile, bookings, wallet and points.
• When you use the website: how you found us, the pages you visit and what you click. This does not include your name, phone number, email or address.

Why we use it

• To take, confirm, deliver and manage your booking.
• To contact you about your booking or enquiry.
• To take payment and keep the accounts and records the law requires.
• To check that a driver is eligible, and to protect our cars and customers from fraud.
• To understand how the website is used, and improve it.
• To send you offers, only if you have agreed to receive them. You can stop these at any time.

Who we share it with

We do not sell your personal data. We share it only with the companies that help us run the service, and only for the purposes above:

• Wix: hosts our customer and booking records and member accounts.
• Stripe: takes card payments.
• Resend and Brevo: send our booking emails.
• Cloudflare: runs this website, protects our forms from automated abuse, and stores our backups.
• Google: suggests addresses and works out chauffeur distances from the addresses you type, provides website statistics through Google Analytics, and stores backup copies of our files.
• Microsoft Clarity: shows us how pages are used. It masks what you type into forms.

We may also share your data with our drivers and hosts to carry out your booking, and with insurers, the authorities or our advisers where the law requires it or we need it to deal with an accident, fine or claim.

Some of these companies store data outside Malaysia.

Cookies

This website uses cookies and similar browser storage from Google Analytics and Microsoft Clarity to measure how the site is used, and it remembers how you first reached us so we can see which of our marketing works. You can block or clear these in your browser settings, and the website will still work.

How long we keep it

We keep your data for as long as we need it to provide our service and for as long as the law requires for tax, accounting and legal records. Dated backup copies of our records are kept for one year and then removed automatically.

How we protect it

Customer records can be read only by our staff and systems that need them. Connections to this website are encrypted, and our backups are stored separately from our live systems.

Your rights

You can ask us for a copy of the personal data we hold about you, ask us to correct it, or withdraw your consent to our using it, including for marketing. If you do not give us the details a booking needs, we may not be able to complete it.

To do any of this, or to raise a concern, contact us using the details below.

Contact us

Grandpride Luxury Travel Sdn. Bhd.
Lot 5A / No. 5, Jalan 13/2, Section 13, 46200 Petaling Jaya, Selangor, Malaysia
[email protected] · +6010 322 3223

Changes to this policy

We may update this policy. The date at the top of this page shows when it last changed.